SheffLOCK operates https://www.locksmithrotherham.co.uk, (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Call Recording Privacy Notice
This Privacy Notice explains how we use recordings of phone calls. When a call is recorded we collect:
- a recording of the conversation
- your phone number
To make a payment over the telephone you are required to use your telephone key-pad to provide your payment details therefore, no payment information is recorded.
Collecting personal data
SheffLOCK record all phone calls to the following numbers.
- General Office
- Door & Window Repairs
Using personal data:
Call recordings will be used:
- to assist in quality monitoring of staff
- to investigate and resolve a complaint
- for the detection, investigation and prevention of crime
- to identify training needs
Sharing personal data
Your personal data will only be shared with someone we know is acting on your behalf when we have your prior consent to do this.
Sharing data under Data Protection legislation
We may be required or permitted, under Data Protection legislation, to disclose your personal data without your explicit consent, for example if we have a legal obligation to do so, such as for:
- law enforcement
- fraud investigations
- regulation and licensing
- criminal prosecutions
- court proceedings
Our legal basis for collecting and sharing personal data
Recording of calls is necessary to protect the interests of you, our staff or both.
It's also in our legitimate interests, unless those interests are overridden by you by asking for your call not to be recorded.
You may request that your call isn't recorded. In this situation, you'll normally be advised to contact us either in writing or by email.
In exceptional circumstances you may be transferred to a non-recorded phone. This decision will be made by a Customer Service Team Manager, for example when he or she determines that not doing so could cause harm or distress to the caller. The team manager will, in these exceptional circumstances, ensure the caller is transferred to a phone which isn't registered for call recording.
Further processing of personal data
If we wish to use your personal data for a new purpose, not covered by this Privacy Notice or by another service Privacy Notice, then we'll provide you with a new notice.
The new notice will:
- explain this new use before we start the processing
- set out the relevant purposes and processing conditions
Where and whenever necessary, we'll seek your consent to the new processing, if we start to use your personal data for a purpose not mentioned in this Privacy Notice.
Your rights relating to personal data
When we collect your personal data we'll tell you how we are going to use it. Where we process your personal data, you have a number of rights under data protection law.
Retaining personal data
Recordings are kept securely and confidentially deleted after six months.